Theodore Levitt
People don't want quarter-inch drills. They want quarter-inch holes.Collection: People
Creativity is thinking up new things. Innovation is doing new things.Collection: Change
People don’t want to buy a quarter-inch drill. They want to buy a quarter-inch hole!Collection: People
Kodak sells film, but they don't advertise film; they advertise memories.Collection: Photography
The purpose of a business is to get and keep a customer. Without customers, no amount of engineering wizardry, clever financing, or operations expertise can keep a company going.Collection: Clever
Experience comes from what we have done. Wisdom comes from what we have done badly.Collection: Done
The true purpose of a business is to create and keep a customer, not to make you money.Collection: Purpose
Ideas are useless unless used. The proof of their value is in their implementation. Until then, they are in limbo.Collection: Ideas
An industry begins with the customer and his or her needs, not with a patent, a raw material, or a selling skillCollection: Skills
Organizations exist to enable ordinary people to do extraordinary things.Collection: Business
Sustained success is largely a matter of focusing regularly on the right things and making a lot of uncelebrated little improvements every day.Collection: Littles
Selling concerns itself with the tricks and techniques of getting people to exchange their cash for your product. It is not concerned with the values that the exchange is all about. And it does not, as marketing invariable does, view the entire business process as consisting of a tightly integrated effort to discover, create, arouse and satisfy customer needs.Collection: Views
A product is not a product unless it sells. Otherwise it is merely a museum piece.Collection: Museums
Organizations, by their very nature are designed to promote order and routine. They are inhospitable environments for innovation.Collection: Order
All organizations are hierarchical. At each level people serve under those above them. An organization is therefore a structured institution. If it is not structured, it is a mob. Mobs do not get things done, they destroy things.Collection: Organization
What is often lacking is not creativity in the idea-creating sense but innovation in the action-producing sense, i.e. putting ideas to work.Collection: Creativity
Every major industry was once a growth industry. But some that are now riding a wave of growth enthusiasm are very much in the shadow of decline. Others that are thought of as seasoned growth industries have actually stopped growing. In every case, the reason growth is threatened, slowed, or stopped is not because the market is saturated. It is because there has been a failure of management.Collection: Growth
Though progress starts with the imagination, only work can make things happen. And work itself works best when fueled, again by the imagination.Collection: Imagination
You want to dig your well where you have the best chance of finding water with the least amount of diggingCollection: Water
Just as energy is the basis of life itself, and ideas the source of innovation, so is innovation the vital spark of all human change, improvement and progress.Collection: Change
A powerful new idea can kick around unused in a company for years, not because its merits are not recognized, but because nobody has assumed the responsibility for converting it from words into action.Collection: Powerful
One should not focus on the differences between people but look for commonality and similarity.Collection: Differences
Anything in excess is a poison.Collection: Poison
Creative people tend to pass the responsibility for getting down to brass tacks to others.Collection: Responsibility
Ideas are useless unless used.Collection: Creativity
Customers buy 1/4 holes, not 1/4 bits.Collection: Holes
The fact that a consistendy highly creative person is generally irresponsible in the sense that we have used this term is in part predictable from what is known about the freewheeling fantasies of very young children.Collection: Creative
Ideation is not a synonym for innovation, conformity is not its simple antonym, and innovation is not the automatic consequence of "creative thinking.".Collection: Simple
A powerful force drives the world toward a converging commonality, and that force is technology. … Almost everyone everywhere wants all the things they have heard about, seen, or experienced via the new technologies.Collection: Powerful
Nothing drives progress like the imagination. The idea precedes the deed. The only exceptions are accidents and natural selection.Collection: Science
The oil industry is a stunning example of how science, technology, and mass production can divert an entire group of companies from their main task. ... No oil company gets as excited about the customers in its own backyard as about the oil in the Sahara Desert. ... But the truth is, it seems to me, that the industry begins with the needs of the customer for its products. From that primal position its definition moves steadily back stream to areas of progressively lesser importance until it finally comes to rest at the search for oil.Collection: Moving
The trouble with much of the advice business is getting today about the need to be more vigorously creative is, essentially, that its advocates have generally failed to distinguish between the relatively easy process of being creative in the abstract and the infinitely more difficult process of being innovationist in the concrete.Collection: Business
Ideas can be willed, and the imagination is their engine.Collection: Science
In spite of the extraordinary outpouring of totally and partially new products and new ways of doing things that we are witnessing today, by far the greatest flow of newness is not innovation at all. Rather, it is imitation.Collection: Innovation