Jack Welch
Great leaders love to see people grow. The day you are afraid of them being better than you is the day you fail as a leader.Collection: People
Getting the right people in the right jobs is a lot more important than developing a strategy.Collection: Jobs
If the rate of change on the outside exceeds the rate of change on the inside, the end is near.Collection: Change
There are only two sources of competitive advantage: the ability to learn more about our customers faster than the competition and the ability to turn that learning into action faster than the competition.Collection: Two
There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.Collection: Running
A leader's role is not to control people or stay on top of things, but rather to guide, energize and excite.Collection: People
Protecting underperformers always backfires.Collection: Team
When there's change, there's opportunity.Collection: Opportunity
When you were made a leader you weren't given a crown, you were given the responsibility to bring out the best in others.Collection: Responsibility
Companies don't give job security. Only satisfied customers do.Collection: Jobs
Nothing of any importance has ever been accomplished by a pessimist.Collection: Morning
Some think that it is cruel or brutal to remove the bottom 10 percent of our people. It isn't. It's just the opposite. What I think is brutal and "false kindness" is keeping people around who aren't going to grow and prosper. There's no cruelty like waiting and telling people late into their careers that they don't belong - just when the options are limited and they're putting their children through college or paying off big mortgages.Collection: Children
The team with the best players usually does win - this is why you need to invest the majority of your time and energy in developing your people.Collection: Team
The 3Ss of Winning in business are speed, simplicity, and self-confidence.Collection: Self Confidence
Celebrating creates an atmosphere of recognition and positive energy. Imagine a team winning the World Series without champagne spraying everywhere. And yet companies win all the time and let it go without so much as a high five. Work is too much a part of life not to recognize moments of achievement. Make a big deal out of them. If you don't, no one will.Collection: Team
Keep learning; don't be arrogant by assuming that you know it all, that you have a monopoly on the truth; always assume that you can learn something from someone else.Collection: Learning
The secret of success is changing the way you think.Collection: Thinking
A leader's job is to look into the future and see the organization, not as it is, but as it should beCollection: Leadership
No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.Collection: Inspiring
Business is a game, and as with all games, the team that puts the best people on the field and gets them playing together wins. It's that simple.Collection: Team
Hierarchy is an organization with its face toward the CEO and its ass toward the customer.Collection: Organization
Someone, somewhere has a better idea.Collection: Ideas
Don't make the process harder than it is.Collection: Simplicity
Leaders relentlessly upgrade their team, using every encounter as an opportunity to evaluate, coach, and build self-confidence.Collection: Team
I think every leader has an obligation - the absolute obligation - to treat everyone fairly. But they also have the obligation to treat everyone differently. Because people aren't all the same, and the last thing you ever want to do, in my opinion, is let the best in your organization be treated like the worst in your organization. It does nothing for your future.Collection: Thinking
People always overestimate how complex business is. This isn't rocket science. We've chosen one of the world's simplest professions.Collection: People
First and most obvious, bring out the three old warhorses of competition - cost, quality, and service - and drive them to new levels, making every person in the organization see them for what they are, a matter of survival.Collection: Organization
Take time to get to know people. Understand where they are coming from, what is important to them. Make sure they are with you.Collection: People
Genuine leadership comes from the quality of your vision and your ability to spark others to extraordinary performance.Collection: Vision
No vision is worth the paper it's printed on unless it is communicated constantly and reinforced with rewards.Collection: Vision
Our behavior is driven by a fundamental core belief: the desire, and the ability, of an organization to continuously learn from any source, anywhere; and to rapidly convert this learning into action is its ultimate competitive advantage.Collection: Organization
Innovation is not a big breakthrough invention every time. Innovation is a constant thing. But if you don't have an innovative company [team], coming to work everyday to find a better way, you don't have a company[team]. You're getting ready to die on the vine. You're always looking for the next innovation, the next niche, the next product improvement, the next service improvement. But always trying to get better.Collection: Team
Strategy is simply resource allocation. When you strip away all the noise, that's what it comes down to. Strategy means making clear cut choices about how to compete. You cannot be everything to everybody, no matter what the size of your business or how deep its pockets.Collection: Mean
You are not a leader to win a popularity contest-you are a leader to lead.Collection: Winning
No one can guarantee you a job other than satisfied customers. That's the only thing that works. Nothing creates work other than products and services you provide that create satisfied customers.Collection: Jobs
Insecure managers create complexity. Frightened, nervous managers use thick convoluted planning books and busy slides filled with everything they’ve known since childhood……. They worry that if they’re simple, people will think they’re simple minded. In reality, of course, it’s just the reverse. Clear, tough minded people are the most simple.Collection: Book
Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.Collection: Challenges
Cash is king. Get every drop of cash you can get and hold onto it.Collection: Kings
Trust is enormously powerful in a corporation. People won't do their best unless they believe they'll be treated fairly. The only way I know how to create that kind of trust is by laying out your values and then walking the talk. You've got to do what you say you'll do, consistently, over time.Collection: Powerful
The hero is the one with ideas.Collection: Hero
Every employee, not just the senior people, should know how a company is doing.Collection: Senior
Above all, good leaders are open. They go up, down, and around their organization to reach people. They don't stick to the established channels. They're informal. They're straight with people. They make a religion out of being accessible. They never get bored telling their story.Collection: Organization
Some people have better ideas than others; some are smarter or more experienced or more creative. But everyone should be heard and respected.Collection: Team
Too often we measure everything and understand nothing. The three most important things you need to measure in a business are customer satisfaction, employee satisfaction, and cash flow. If you’re growing customer satisfaction, your global market share is sure to grow, too. Employee satisfaction gets you productivity, quality, pride, and creativity. And cash flow is the pulse—the key vital sign of a company.Collection: Creativity
Strategy is not a lengthy action plan. It is the evolution of a central idea through continually changing circumstances.Collection: Ideas
If you're a leader and you're the smartest guy in the world - in the room, you've got real problems.Collection: Real
Any time there is change, there is opportunity. So it is paramount that an organization get energized rather than paralyzed.Collection: Opportunity
For a large organization to be effective, it must be simple.Collection: Simple