W. Edwards Deming
It would be a mistake to export western management to a friendly country.Collection: Country
You must have a supplier relationship of constant improvement.Collection: Management
People learn in different ways: reading, listening, pictures, watching.Collection: Reading
There is no substitute for knowledge.Collection: Knowledge
Lack of knowledge - that is the problem.Collection: Management
Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.Collection: School
A leader must have knowledge. A leader must be able to teach.Collection: Leader
The transformation will come from leadership.Collection: Management
I am not reporting things about people. I am reporting things about practices.Collection: Practice
Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.Collection: Being Thankful
You do not install quality; you begin to work at it.Collection: Quality
People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.Collection: People
Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.Collection: Risk
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.Collection: Helping
Now, we learn that a system must have an aim. Without an aim, there is no system.Collection: Aim
Management is prediction.Collection: Management
One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.Collection: Successful
There is no economy in having one operation produce a part and another separate the good ones from the bad ones.Collection: Economy
Anyone that enjoys his work is a pleasure to work with.Collection: Pleasure
It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to - that is, what they must do. These obligations cannot be delegated. Support is not enough; action is required.Collection: Top Management
The source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.Collection: Discovery
No one can measure the loss of business that may arise from a defective item that goes out to a customer.Collection: Loss
Change the rule and you will get a new number.Collection: Numbers
A man who knows not his limitations is of no use to anyone.Collection: Men
Managers don't like giving appraisals, and employees don't like getting them. Perhaps they're not liked because both parties suspect what the evidence has proved for decades: Traditional performance appraisals don't work.Collection: Party
He that would run his company on visible figures alone will in time have neither company nor figures.Collection: Leadership
Plants don't close from poor workmanship, but from poor management.Collection: Poor Management
We should be guided by theory, not by numbers.Collection: Numbers
If someone can make a contribution to the company he feels important.Collection: Important
Retroactive management emphasizes the bottom line.Collection: Lines
Management does not know what a system is.Collection: Doe
Absence of defects does not necessarily build business... Something more is required.Collection: Doe
Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.Collection: Talking
Any two people have different ideas of what is important.Collection: Ideas
It only takes a little innovation.Collection: Innovation
There is very little evidence that we give a hoot about profit.Collection: Giving
The aim should be to work on the method of management.Collection: Management
A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.Collection: Selfish
A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.Collection: Mistake
The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.Collection: Principles
We want best efforts guided by theory.Collection: Best Effort
The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.Collection: Views
The problem is that most courses teach what is wrong.Collection: Management
Without theory, there are no questions.Collection: Theory
No requirement of industry is so much neglected as operational definitions.Collection: Definitions
We are here for an education.Collection: Management
There is no knowledge without theory.Collection: Management
The customer invents nothing. New products and new services come from the producer.Collection: Management
You do not install knowledge.Collection: Management