Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.Collection: Kings
If not excellence, what? If not excellence now, when?Collection: What If
The dumbest mistake is viewing design as something you do at the end of the process to 'tidy up' the mess, as opposed to understanding it's a 'day one' issue and part of everything.Collection: Mistake
Formula for success: Underpromise and overachieve.Collection: Business
The 'value added' for most any company, tiny or enormous, comes from the Quality of Experience provided.Collection: Quality
The market may never coalesce around one basic design, or even around two or three dominant devices.Collection: Two
An era similar to the one in which the black rotary phone dominated its product category may not recur anytime soon.Collection: Phones
Books were rare,expensive, time-consuming to create and copy, and difficult to transport. That is why collections ofprint-based books developed around centers of religious belief, learning, and wealth. It was cheaper andeasier for people to come to the collection than for the collection, or parts of the collection, to go to thepeople.Collection: Religious
Hire attitude train skills.Collection: Attitude
You can't live life without an eraser.Collection: Live Life
OLD: Be No.1 or No.2 in Your Market. NEW: Find a Niche, Create Something New.Collection: Entrepreneur
To meet the demands of the fast-changing competitive scene, we must simply learn to love change as much as we have hated it in the past.Collection: Change
If you love your company and love what you do, you will serve your customers better-period!Collection: Business
The difference between great and average is, mostly, having the imagination and zeal to re-create yourself daily.Collection: Average
WORK ON YOUR STORY! He/she who has the best story wins! In life! In business! The White House!Collection: Business
In today's economy there are no experts, no 'best and brightest' with all the answers. It's up to each one of us. The only way to screw up is to not try anything.Collection: Trying
Mistakes are life. Mistakes are not to be tolerated...they are to be encouraged. The bigger the better.Collection: Mistake
We're going to see leadership emerge as the most important element of business - the attribute that is highest in demand and shortest in supply.Collection: Important
Reward excellent failures. Punish mediocre successes.Collection: Rewards
Integrity may be about little things as much or more than big ones.Collection: Integrity
You have to stand out if you want to move up.Collection: Moving
If I read a book that cost me $20 and I get one good idea, I've gotten one of the greatest bargains of all time.Collection: Book
Progress is mostly the product of rogues.Collection: Progress
Leaders win through logistics. Vision, sure. Strategy, yes. But when you go to war, you need to have both toilet paper and bullets at the right place at the right time. In other words, you must win through superior logistics.Collection: War
Organizations exist to serve. Period. Leaders live to serve. Period.Collection: Organization
Only pissed-off people change the world.Collection: People
OPPORTUNITY is not "knocking." It is pounding on your door.Collection: Opportunity
Innovation comes only from readily and seamlessly sharing information rather than hoarding it.Collection: Information Sharing
TRUST, not technology, is the issue of the decade.Collection: Technology
Customers perceive service in their own unique, idiosyncratic, emotional, irrational, end-of-the-day, and totally human terms. Perception is all there is!Collection: Funny
Unless you walk out into the unknown, the odds of making a profound difference in your life are pretty low.Collection: Success
Never, ever rest on your laurels. Today's laurels are tomorrow's compost.Collection: History
Nearly 100% of innovation-from business to politics-is inspired not by "market analysis" but by people who are supremely pissed off by the way things are.Collection: Change
It doesn't matter what product or service you're offering; there is unlimited ability to improve the quality of anything.Collection: Offering
Dot the i's, cross the t's, answer the phones promptly, send out errorless invoices, and in general never forget that the devil is in the details.Collection: Phones
There is no such thing as a minor lapse of integrityCollection: Integrity
Only those who constantly retool themselves stand a chance of staying employed in the years ahead.Collection: Years
It's this simple: You are a brand. You are in charge of your brand. There is no single path to success. And there is no one right way to create the brand called You. Except this: Start today. Or else.Collection: Simple
The leaders who work most effectively, it seems to me, never say 'I'. They don't think 'I'. They think 'we'; they think 'team'.Collection: Leadership
The trouble with much of the advice business gets today about the need to be more vigorously creative is that its advocates often fail to distinguish between creativity and innovation. Creativity is thinking up new things. Innovation is doing new things... The shortage is of innovators.Collection: Creativity
They say plan it. I say do it.Collection: Plans
Appreciation, applause, approval, respect - we all love it!Collection: Appreciation
If you're a leader, your whole reason for living is to help human beings develop - to really develop people and make work a place that's energetic and exciting and a growth opportunity, whether you're running a Housekeeping Department or Google. I mean, this is not rocket science.Collection: Running
The best kept secret in the global economy today is this: When your service is AWESOME you get so stinking rich you have to buy new bags to carry all the money home.Collection: Home
Advantage comes not from the spectacular or the technical. Advantage comes from a persistent seeking of the mundane edge.Collection: Motivational
Develop a respect and reverence for the principle of variation: the idea that the message ain't in the mean, the mode or the median - it's in the differences that occur throughout a population.Collection: Educational
Like it or not - and often we don't - power is a pervasive phenomenon. From midnight decisions in the Oval Office that risk the lives of young Americans to quarrels over the kitchen table, power is part of every human equation. Yes, it can be - and often is - abused, in business as in all arenas of endeavor. But it can also be used to do great good for great numbers. And as a career-building tool, the slow and steady (and subtle) amassing of power is the surest road to success.Collection: Business
In the great city of San Francisco, where I used to live, at 2 in the morning every other Victorian house has somebody who is writing the great American novel. And the city is not loaded with James Joyces or Virginia Woolfs. But entrepreneurship is about distorted views of reality.Collection: Morning
Are Your Customers saying WOW?Collection: Wow