'In Search of Excellence' was an afterthought, the runt of the McKinsey consulting litter, a hip-pocket project that was never supposed to amount to much.
Mittelstand companies are incredibly focused and almost always family-run. The young men and women go through the apprenticeship system and learn that the goal is excellence.
My problem is not that I see all 17 sides of any issue, but I'm equally passionate about all 17 sides simultaneously.
I think economics is about passion. Economic progress, whether it is a two-person coffee shop or whether it is Netscape, is about people with brave ideas. Because it is brave to mortgage the house, when you've got two kids, to start a coffee shop.
Anybody who is an entrepreneur is a person who essentially has impaired judgment. The odds of success are zilch.
Hire for attitude. Train for skill... MoreCollection: Attitude
The greatest difficulty in the world is not for people to accept new ideas, but to make them forget old ideas.Collection: Ideas
Excellence is not an aspiration. Excellence is what you do in the next five minutes.Collection: Excellence
You will be remembered, in the long haul, for the quality of your work, not the quantity of your work. No one evaluates Picasso based on the number of paintings he churned out.Collection: Motivation
Listen to Everyone. Ideas come from everywhereCollection: Ideas
Excellence comes from human beings doing things of value that customers find memorable.Collection: Memorable
What gets measured gets done.Collection: Done
The thing that keeps a business ahead of the competition is excellence in execution.Collection: Business
Divas do it, golfers do it, pilots do it, violists do it, sprinters do it, soldiers do it, surgeons do it, astronauts do it...only business people think it isn't necessary to train.Collection: Teamwork
Formula for success: under promise and over deliver.Collection: Inspirational
There are few things that will take you further in life, than your ability to make a good presentation.Collection: Ability
I imagine a school system that recognizes learning is natural, that a love of learning is normal, and that real learning is passionate learning. A school curriculum that values questions above answers...creativity above fact regurgitation...individuality above conformity.. and excellence above standardized performance..... And we must reject all notions of 'reform' that serve up more of the same: more testing, more 'standards', more uniformity, more conformity, more bureaucracy.Collection: Real
How do you achieve excellence?...Stop doing non-excellent stuff!Collection: Excellence
Change is not so much about being the first one to embrace a new idea, but being the first to forget an old oneCollection: Ideas
Don't 'tolerate' mistakes. Embrace them!Collection: Business
One percent improvement in 1,000 things is better than 1,000% improvement in one thing.Collection: Improvement
Smile if it kills you. The physiology of smiling diffuses a lot of anger and angst. It makes your body and soul feel better.Collection: Feel Better
I urge you to set a tough, quantitative target for adding "differentiators" as I call them, to every service you provide.Collection: Target
Inspiring visions rarely (I'm tempted to say never) include numbers.Collection: Numbers
Creating in all employees the awareness that their best efforts are essential and that they will share in the rewards of the company's success.Collection: Best Effort
A while back, I came across a line attributed to IBM founder Thomas Watson. If you want to achieve excellence, he said, you can get there today. As of this second, quit doing less-than-excellent work.Collection: Excellent Work
Success requires a persistent misreading of the odds.Collection: Odds
I don't want an epitaph on my gravestone that says, 'He would have pursued some big dreams in his life, but other people wouldn't let him.Collection: Inspirational
Execution Excellence! (Show up on time! Leave last!)Collection: Entrepreneur
I used to be skeptical when educators and technologists predicted that we may be entering a new era of oral culture, in which audible information will be at least as important as visible information. Now that I have adopted into my own daily life a device that makes music and spoken-word files easy to access from anywhere, I have tempered my skepticism.Collection: Important
If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.Collection: People
Even a poor, out-of-datecollection reflects in its own way the values of the people who created it and the community it serves.Collection: People
Companies have got to learn to eat change for breakfast.Collection: Change
A career is a portfolio of projects that teach you new skills, gain you new expertise, develop new capabilities, grow your colleague set, and constantly reinvent you as a brand.Collection: Skills
We are all Michaelangelos.Collection: Creative
Winston Churchill said that appetite was the most important thing about education. Leadership guru Warren Bennis says he wants to be remembered as 'curious to the end.' David Ogilvy contends that the greatest ad copywriters are marked by an insatiable curiosity 'about every subject under the sun.'Collection: Leadership
Nothing good or great can be done in the absence of enthusiasm.Collection: Done
Don't settle for less than is possible.Collection: Settling
Obviously, despite hard work and heroic efforts, many dreams don't come true. But if we don't dare to dream and then throw muscle, heart, and soul into making the dream come true, then WoW Projects-and all of the emotional, intellectual, spiritual, and financial riches that they bring will surely NOT be our lot in life!Collection: Dream
Do it, fix it, try it.Collection: Excellence
You can't think your way out of a box; you've got to act.Collection: Thinking
Swipe from the best, then adapt.Collection: Innovation
Cost does not equal value... and low cost parts decrease brand equity for a very long time.Collection: Long
Have you thanked a front-line employee for carrying around a great attitude ... today?Collection: Attitude
Take someone NEW AND WEIRD to lunch todayCollection: Lunch
If timing ain't everything, it's damn closeCollection: Timing
Oh Lord, there it is again. The question;" What kind of business should I start?" Incidentially, it has a twin that also sets me off: "What should I specialize in during the second year of my MBA studies?" Sorry, but those are two of the most profoundly upsetting questions anyone can ask - upsetting because the answer should be obvious: Do what turns you on, not what the statistics say is best.Collection: Sorry
I find digital content much easier and more rewarding to interact with on screen than printed on paper.Collection: Paper
A little (or more) boat burning would do many enterprises a world of good.Collection: Burning