Ron Kaufman
There's no such thing as the very best. If you're doing your best, it's only because you haven't yet found a way to do better.Collection: Service Culture
Developing great employees attracts great customers.Collection: Service Culture
Make your service systems so strong that everyone looks like a genius.Collection: Strong
Service skills are the foundation for your success.Collection: Skills
Only a well-oiled machine runs smoothly.Collection: Running
Industry jargon may not be a language your customer understands.Collection: Jargon
What you want to be defines what you become.Collection: Service Culture
Convince people and you win their minds. Inspire people and you win their hearts.Collection: Heart
Good customers want good quality service. Great customers want it even more.Collection: Service Culture
If you want to interest people, make them think. If you want to inspire people, make them feel.Collection: Thinking
Say it with words. Show it with action.Collection: Service Culture
A great leader makes what is visible in their mind, visible to all.Collection: Service Culture
Intelligence is useful. Energy is valuable. Integrity is essential.Collection: Integrity
Ask your loyal customers for positive comments about your products and your service. Then post these testimonials where other customers and prospects can enjoy them.Collection: Service Culture
Life is not a solitary activity. Live well by living for others.Collection: Service Culture
Occasionally problems will occur. When it happens to your customers, fix the problem fast. Make it your speed and generosity that gets remembered, not the problem.Collection: Service Culture
Be the exception to the rule. It's the surest way to become exceptional.Collection: Service Culture
Stay in one place too long and the tide can overwhelm you. Ride the tide, surf the waves, stay on top of the changes.Collection: Service Culture
Procrastination is the beginning of poor performance.Collection: Procrastination
Crossing barriers can be as simple as a smile.Collection: Simple
If you turn your back on a customer, you turn your back on success.Collection: Turns
Your promise means more than the words you use to give it.Collection: Mean
If they're going to remember the problem, make sure they remember it fondly.Collection: Service Culture
Your profits reflect the success of your customers.Collection: Profit
When only a little can be done, doing it becomes the greatest you can do.Collection: Service Culture
What's possible today isn't bound by what was possible yesterday, and is never a measure of what's possible tomorrow.Collection: Yesterday
Plans turn promises into results and dreams into realities.Collection: Dream
If you only give back what you get from other people, you're not giving as much as you can.Collection: Service Culture
When something needs to be improved, take your medicine - fix it.Collection: Service Culture
Let your customers say, 'Well, here I am,' while you say, 'There you are!'.Collection: Here I Am
When a customer asks what no one else has ever asked, pay close attention.Collection: Service Culture
Sometimes we become so expert in our own domain, we forget that customers may be less familiar.Collection: Experts
Let today's strong performance be your starting point for tomorrow.Collection: Strong
Constant acts of goodness are worth far more than rare acts of greatness.Collection: Greatness
Let your imagination soar. What you can do for customers is more than you see today.Collection: Service Culture
If you haven't given them your trust, you haven't given them enough.Collection: Service Culture
Don't let doing enough be good enough.Collection: Service Culture
Always aim for 100 percent and you'll always know where to improve.Collection: Service Culture
The right measure is not how many customers you've got, but how closely you hold them.Collection: Service Culture
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).Collection: Memorable
Silent customers can be deadly. Encourage them to complain.Collection: Service Culture
The most valuable person is the one who cherishes the value in others.Collection: Cherish
The cutting edge of service is always being honed and polished.Collection: Cutting
The true measure of what you put in, is what's received on the other end.Collection: Service Culture
Reaching out takes nothing more than a smile.Collection: Service Culture
Q: When you are already in the lead, how do you to stay ahead?Collection: Service Culture
Be the mirror in which people admire their true potential.Collection: Mirrors
Create a compelling service vision. When people want to, they will.Collection: People
Always trust people and they may let you down. Always distrust people and you have let them down.Collection: Service Culture