Ron Kaufman
Even a tiny step is one step closer to where you are going.Collection: Tiny
Every service problem is as an opportunity to show you care.Collection: Opportunity
Focus not on who you are, but on what you can do for others.Collection: Service Culture
Exceeding expectations is where satisfaction ends and loyalty begins.Collection: Loyalty
You can't stop change. Don't let it stop you.Collection: Service Culture
Giving great service requires the right people and the right service tools.Collection: People
Compromise in your arguments, not in your expectations.Collection: Expectations
Service is taking action to create value for someone else.Collection: Action
Quality is more than a promise, it's genuine performance.Collection: Service Culture
Everything ordinary has the potential to be extraordinary.Collection: Ordinary
If your customers have to ask you for it, you haven't been thinking far enough ahead.Collection: Thinking
If you want to stay in business, satisfy customers. If you want to excel in business, delight customers.Collection: Service Culture
What you did in the past is how you got to today. What you do today is how you will get to the future.Collection: Past
Service is the ultimate edge. Keep it sharp.Collection: Service Culture
You cannot change what has already happened. You can always change the way you respond.Collection: Service Culture
If customers say you're just 'all right', you've not done enough, you've failed to delight.Collection: Service Culture
Employees are the key to your success with customers. Treat them well!Collection: Keys
Challenge your own status quo - before someone else does.Collection: Service Culture
First be effective and then be efficient.Collection: Service Culture
Instead of just asking 'How did I do?' ask 'How can I do more?'Collection: Asking
Never rest on past success. Create something better.Collection: Past
Enthusiastic service providers create enthusiastic customers.Collection: Enthusiastic
When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.Collection: Service Culture
Are you moving forward, or just moving?Collection: Moving
When the customer makes contact, he does not want a quote. He wants a commitment.Collection: Commitment
If you wait until you have to change, you may have waited too long.Collection: Service Culture
Don't let high-speed completely replace high-touch. Your customers may appreciate both.Collection: Service Culture
Your approval gives others the confidence to serve, to learn, to try.Collection: Giving
Double-check your voice mail message. Listen to your on-hold words and music. Write welcoming scripts for your telephone team. Pay attention to the music in your office and lobby areas. Make sure what your customers hear sounds good.Collection: Team
To see like a customer, be like a customer.Collection: Customers
Quality is a choice. Choose to make it better.Collection: Choices
Customers pay a price, but they remember the value.Collection: Pay
Selfless acts are a source of profound meaning for your self and your life.Collection: Service Culture
The shelter of excuses has a leaky roof.Collection: Service Culture
Meeting expectations is good. Exceeding expectations is better.Collection: Service Culture
Testimonials describe what has been, and are a promise of what is to come.Collection: Service Culture
Making an honest mistake is acceptable. Failing to fix it is not.Collection: Mistake
Money has a fixed value. People can have unlimited value.Collection: People
How much good can you do today? How much love can you give? How much care and kind attention?Collection: Giving
The starting point is always now. The end is up to you.Collection: Service Culture
What matters more? What you said you'd do, what you hoped to do, or what you did?Collection: What Matters
Give your customers what they want today, and help them see tomorrow.Collection: Giving
If you want to be the best, find the best in others.Collection: Service Culture
Be confident enough to encourage confidence in others.Collection: Service Culture
If your customers are demanding, be thankful.Collection: Service Culture
The first step to delighting your customers is being there when they need you.Collection: Service Culture
Don't wait. Tomorrow may be too late to do the things you can today.Collection: Waiting
You can't always hire great service providers, but you can create them.Collection: Great Service
Listen to customers and you will hear them. Look carefully at customers and you will see them. Do both and you will understand them.Collection: Service Culture
Acting after being asked is compliance. Acting without being asked is kindness.Collection: Kindness