Ron Kaufman
Preparation is good, but customers need results.Collection: Service Culture
It's fine to wait for an appropriate time, but it's inappropriate to wait forever.Collection: Service Culture
The bottom line is a by-product of taking care of your main product - your customers.Collection: Service Culture
A scattered effort is a poor effort.Collection: Service Culture
Make your upper limit, no limit.Collection: Service Culture
When your staff are 'information-rich', their information can make you rich!Collection: Service Culture
Unlimited efforts can produce unlimited results.Collection: Service Culture
Are people being the least you expect of them, or the best they expect themselves to be?Collection: Service Culture
When you see the need, take the action.Collection: Needs
Always do what you can do instead of worrying about what you can't.Collection: Service Culture
Vision with action makes a powerful reality.Collection: Powerful
You are as important as you make others feel.Collection: Important
Without commitment, no price will be low enough. With commitment, no price will be too high.Collection: Commitment
If it's not impossible, you may as well try. If it is impossible, at least you'll find out why.Collection: Service Culture
Promise too much and you'll have plenty of room to fail. Promise little and you'll have plenty of room to excel.Collection: Service Culture
Enjoy your work so that others may enjoy the results.Collection: May
In a service situation, each delay can mean many unsatisfied customers, each one telling many more.Collection: Mean
Words not kept break more than a promise.Collection: Service Culture
How can you learn more? By admiring what you've done right? Or by studying what you've done wrong?Collection: Service Culture
Preparation clears a pathway for success.Collection: Service Culture
What does your product really mean to the people who buy it?Collection: Mean
Could you achieve the possible without trying? Could you achieve the impossible if you refuse to stop trying?Collection: Service Culture
Always be kind in your heart, spirit and mind.Collection: Heart
The only way to go further than you've been is to take an extra step.Collection: Service Culture
Passion isn't always available. The committed get things done even without it.Collection: Passion
A: Set the pace and rule the race. Seek new ways to differentiate, new ways to surprise and delight your customers.Collection: Service Culture
You are the person who determines what you do. That's a big responsibility. Make the most of it.Collection: Responsibility
Tend your own garden: savor the blossoms, trim the weeds.Collection: Weed
No one ever delighted a customer by being 'good enough'.Collection: Service Culture
You do more for yourself when you forget yourself.Collection: Self Esteem
Greatness is not how you feel, it's how you make others feel.Collection: Greatness
Things that are obvious don't need to be talked about. Things that are missing, do.Collection: Service Culture
If you're always doing what you've always done, you'll never see (or become) what you could be!Collection: Service Culture
There are two ways to improve your service, and yourself: maximize your strengths and minimize your weaknesses.Collection: Service Culture