Michael Martin Hammer
Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.Collection: Design
To succeed at re-engineering, you have to be a missionary, a motivator, and a leg breaker.Collection: Change
Automating a mess yields an automated mess.Collection: Money
Reengineering eliminates work, not jobs or people.Collection: Jobs
A successful career will no longer be about promotion. It will be about mastery.Collection: Successful
...heavy investments in information technology have delivered disappointing results - largely because companies tend to use technology to mechanize old ways of doing business...Instead of embedding outdated processes in silicon and software, we should obliterate them and start over.Collection: Technology
Unless companies change these rules, any superficial re-organizations they perform will be no more effective than dusting the furniture in Pompeii.Collection: Change
The transitional concept of management is reaching the end of the road.Collection: Management
If managing were simple, why do the majority of businesses fail? If physicians had the same success rate as executives, the medical schools would have been shuttered long ago.Collection: School
America's business problem is that it is entering the twenty-first century with companies designed during the nineteenth century to work well in the twentieth.Collection: America
Reengineering cannot be entrusted to the semi-competent, the hangers-on with nothing better to do.Collection: Business