Dave Kerpen
Listen carefully, be transparent, be responsive, be authentic, tell great stories-the qualities that would make you the hotshot at a party-and they'll make your organization a likeable one on social networks.Collection: Party
It's important to think of every customer as an online celebrity with followers, friends, & above all influenceCollection: Thinking
A brand not responding on Twitter is like hanging up the phone on customers. With millions watching.Collection: Funny
Listen first and never stop listening.Collection: Listening