Exchange ideas frequently.Collection: Business
The greatest teacher I know is the job itself.Collection: Work
Every man must decide for himself whether he shall master his world or be mastered by it.Collection: Brainy
The best teamwork comes from men who are working independently toward one goal in unison.Collection: Men
I believe in trusting men, not only once but twice - in giving a failure another chance.Collection: Chance
Responsibilities are given to him on whom trust rests. Responsibility is always a sign of trust.Collection: Trust
I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier.Collection: Business
The art of effective listening is essential to clear communication, and clear communication is necessary to management success.Collection: Communication
Growth is never by mere chance; it is the result of forces working together.Collection: Chance
Luck is always the last refuge of laziness and incompetence.Collection: Chance
The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.Collection: Strength
Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.Collection: Trust
No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn't.
I cannot remember a time when the Golden Rule was not my motto and precept, the torch that guided my footsteps.
A merchant who approaches business with the idea of serving the public well has nothing to fear from the competition.
The problem with the bronco is to get on and stay on. This is the problem with the Golden Rule-to understand and apply.
My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.
It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.
The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.
A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.
The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.
We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store.
Selling is our No. 1 job. Never get away from selling a lot of merchandise personally. The more you sell the more you learn.
There has never been a time when a career in the Penney Company was not a challenge that brought out the best in a man.
The men who have furnished me with my greatest inspiration have not been men of wealth, but men of deeds.
No matter what his position or experience in life, there is in everyone more latent than developed ability; far more unused than used power.
Men are not great or small because of their material possessions. They are great or small because of what they are.