Chanda Kochhar
We will leverage technology to collaborate with the government in its e-governance initiatives.Collection: Technology
Adaptability is a great asset to have because life is so unpredictable, and things can change overnight for any of us.Collection: Change
Don't cut corners or compromise to achieve your dreams.Collection: Dreams
The important source of finance is now commercial papers, bonds, and so on.Collection: Finance
Aim for the sky, but move slowly, enjoying every step along the way. It is all those little steps that make the journey complete.
Thankfully I have an ecosystem of in-laws, parents and husband, who are my rocks.
Only if you aspire for more will you achieve more.
It's very important to have the comfort of the regulator in every geography where you operate.
Life comprises of both: opportunities as well as challenges.
We have to always set an aspiration for ourselves and then strive to get there.
I believe in fate, but I also believe that hard work and diligence plays a very important role in our lives.
Whenever there is a challenge, the key is not to get consumed by the challenge but actually to learn from it.
Two eyes are given for a reason. One eye to always look at the opportunity. The second eye to always keep looking at the challenges. Because if you don't balance both, it's very easy to get carried away one way or the other. And it's when you balance the two that you find the most sustainable model.
To reap this demographic dividend, we need to enable the youth to acquire skills required to get the job or become self-employed.
When I moved from corporate to consumer banking, I brought a lot of synergy with me.
The increase in coal production and the efficiency in coal movement are all administrative things that can add a lot to the economic growth.
Nobody likes high interest rates.
I always believe that, as you start out, while you should have a big dream - a big goal - but it's also important to move step by step. So, you know, frankly, if you ask me, when I started as a management trainee in 1984, I don't know that I really thought that I would become the CEO.
India's growth drivers are actually two growth drivers. One is consumption, which arises out of our demographic advantage. And the other is the investments. Because we need a lot of investment in the country.
Clearly, for an organization to move on, it is the job of the leader to be that sponge that takes the stress from inside and the outside.
What my parents believed was that, you know, the best wealth they could give to us children was to educate us and, you know - give us that foundation.
There were so many occasions when I wasn't around for my kids or my husband. But we learnt to work around it.
I chose to be a working wife and mother. Why should I compromise on either?
Normally, we define banks as being either retail or corporate, but ICICI transformed itself from a corporate bank into a retail bank and, now, a universal bank.
When commercial banking opened up for the private sector, I set up the retail-banking division for ICICI and grew it substantially. I then ran the international side of the ICICI Bank for a few years.
The biggest challenge for me, for all of us, was that the consumer-credit market was very, very new for India and for ICICI. I was trying to create something that was not just new for me but absolutely unknown to the organization and the country as a whole.
I had to create a team of people who had worked in this industry for other banks. What I brought to that team was ICICI's strategic thinking, but when it came to domain knowledge or product nuances, I had to learn from the team.
I have it all because my children did not whine and cry when I was not there.
It's not easy to have it all. Frankly, you know, you have to give as much to the career that the career requires and, at the same time, you have to give as much to the family as the attention that's required. But it can be done, yes.
We actually probably do nothing very special for women. But what we do in a very special manner is to remain an absolute gender-neutral, merit-based organization.
Over the years, we have gone beyond our businesses to take up philanthropic projects in diverse areas - from education to health care to skilling.
Our large size, capital base, robust funding profile, extensive distribution network, diversified portfolio, presence across the financial services sector, and leadership in technology position us very well to leverage the growth opportunities across the economy.
It is important always to make full use of opportunities that come your way, and at the same time, it is important to not just cope with the challenges but try and convert each challenge into an opportunity.
When we look at the credit growth, we should look at it in its totality. Let us not only look at the non-food bank credit growth but also look at the growth across all the instruments of financing.
No one thing can change the face of any sector.
Resolution can be in any form - S4A, SDR or restructuring - but we need an enabling environment where bankers feel comfortable to take decisions and where they also feel obliged to implement decisions in a timely manner.
Let me talk about what the banks are doing, and I think the banks have been working to make sure that, as much as possible, we move the currency to the smaller areas and to as many set of customers as possible.
If we look at India and the Indian demographics and the Indian consumer, I think the Indian consumer is going digital, social, and mobile. They want everything in a digital format, everything available on the go, and we socially connected.
Every business has to re-think their own business model and say does it meet this DSM test and do their products and services meet the test of being digital, social, and mobile? I think the banks are doing the same.
What we see is that we actually have digital channels through which the customers interact, but we also take the absolute brick channels, which is the branch, and convert that experience into a more digitised experience.
One thing I would say about the Indian consumer is that as much change and as much technology, innovation that you offer to the Indian consumer, the Indian consumer is very receptive and actually keep expecting more, and we have had that great experience.
It is crucial to bridge the critical gap between manpower availability and employability by providing sustainable livelihood opportunities for all to grow and prosper.
ICICI Bank was the first bank to recalibrate its ATMs for 2000 and then also for 500 rupee notes, and now we have some ATMs which give out 2000, 500, 100 - all of them.
Even if it does not become cashless economy, it will become a less cash economy, and I think that itself is going to be a good and big achievement, and I think we are, as a country, gone through many of large changes, and ICICI has been a leader in many of them.
The whole thing of moving the currency through currency sorting and detection machines and so on that was the whole process actually encouraging electronic transactions.
I think we have to pick up some sectors where we can make India the global hub in the entire value chain, and the most important sector to pick up should be electronics.
Punjab is central to our business strategy, and we are an active partner in the state's growth.
I think it's important to celebrate your successes. It's important to feel happy about them, but it's equally important to look forward to the next big move.
What I was told by my parents was that, you know, take this inhibition out whether you're a girl or a boy. Basically, pursue your dream, and as long as you're a capable and hardworking human being, you will be able to follow and fulfill your dream.
My father, in a way, was a mentor in the way he instilled the basic values and ethics in me. My mother was a mentor by showing me an example to say that if women have tenacity, they can achieve whatever they have to.